Order Processing & Lead Times

Shipping times vary by product and order size. Due to high demand, most orders ship and arrive within 5–10 business days (excludes weekends and holidays).

Processing & Shipping Time Estimates

Order Placement & Confirmation

• Orders are processed within 72 business hours (Mon–Fri).
• If using a quote, double-check that it’s the most current version.
• You’ll receive an order confirmation email with key documents for review.
  

Order Processing

• Once processed, we’ll send a notification via email.
• If an item is out of stock or delayed, we’ll contact you within 72 business hours.
  

Carriers & Tracking

• We ship via FedEx, UPS, USPS, and various freight providers.
• Once shipped, you’ll receive tracking details by email.
• It’s your responsibility to track all packages associated with your order.
  

Delivery Expectations

• Transit times vary by location – currently average shipping & delivery times are 5-10 days..
• For remote addresses, carriers may contact you by phone to coordinate.
  

International Shipping

We currently ship to the lower 48 states (exclused Puerto Rico).

Live outside this zone? You can coordinate your own shipping to receive your order. Note that international delivery timelines and procedures vary.

Shipping & Delivery Issues

Delayed Deliveries

If your order hasn’t arrived after 15 business days, contact us at [email protected]. We’ll investigate and work toward a resolution.

Non-Delivery

Suspect a failed delivery? Let us know ASAP. Email [email protected] with your order number and details. We’ll investigate and help reclaim or reship as appropriate.

Marked as Delivered, But Not Received?

• Check around your property and with neighbors first.
• If still not found, note that ShopSolar is not liable for losses or theft after an item is marked “Delivered” by the carrier.
  

Receiving Shipments & Damaged Items

Inspect deliveries immediately.

If damage is visible:

• Note it on the delivery receipt or bill of lading.
• If you can’t, take photos within 24–72 hours and send them to [email protected] or submit a ticket here.
  

Report Missing or Damaged Items:

Submit all necessary details within 24 hours of receiving your order. Delays may limit our ability to resolve the issue.

Keep Original Packaging: Required for all returns or replacements. Everything Solar does not supply replacement packaging. Repackaging costs are the customer’s responsibility.

Freight & Oversized Deliveries

If your order ships via freight:

• The freight company will contact you to schedule delivery.
• You must be able to receive freight at your delivery address.
• If not, coordinate alternate delivery arrangements with the carrier.

Missed or failed freight deliveries may result in extra fees or rerouting costs.

Cancellations & Refunds

Before Shipping

• You can cancel within 24 business hours of ordering by emailing [email protected] or calling us on WhatsApp +1 909-265-3084.
  

After Shipping

• Once shipped, orders cannot be canceled or rerouted.
• You may refuse delivery if you’d still like to cancel.
• Shipping charges are non-refundable.
  

Return & Refund Policy

We offer 30-day returns on most items. Customers are responsible for return shipping and must use trackable, insured couriers.

Note: Custom-built kits (not listed on ShopSolar.com) are non-returnable.

Return Conditions:

• Initiate return within 30 days of purchase.
• Items must be in like-new condition, unused, and in original packaging.
• Photos of the packaged product are required before approval.
• Returns after 30 days require approval and are subject to a 10-20% restocking fee.
  

Other Return Notes:

• Return addresses may vary by product; please use the address we provide.
• Supplier restocking fees may apply.
• Refunds are issued after inspection confirms the item’s condition.

Used, Open Box & Clearance Items: Final sale. No returns or exchanges.

Exchanges

Exchanges follow the same process as returns. We’ll ship your new item after receiving and inspecting the original.

Start your return or exchange by submitting a ticket here.

Warranties

The manufacturer’s warranty covers all customers. Everything Solar is an authorized distributor, so your warranty is valid.

• Warranty periods vary by item.
• After 30 days, you may be responsible for return shipping to the manufacturer.
  

To file a claim, submit a ticket, or contact the manufacturer directly.

Warranty Claims Require:

1. Product serial number
2. Purchase date
3. Error message or description
4. Photos/videos of the issue
   

Outside the Lower 48 States: Warranties still apply, but shipping to and from the manufacturer is the customer’s responsibility.

EcoFlow Panel Note: EcoFlow Delta kits include third-party panels. These are tested for compatibility and warrantied by Everything Solar.

Installation & Workmanship

Installation may require tools or professional help, not included with your purchase. Everything Solar does not cover installation costs or damages due to improper setup.

We recommend professional help if you lack experience.

Permitting Services & Plan Sets

We offer complete permitting services for code-compliant solar kits. Our permitting and interconnection service comes with a 100% money-back guarantee. We provide corrections if requested by your AHJ.

Please review the terms and conditions of our permitting services here.

Recommended Tools

We suggest having the following on hand:

• Multimeter
• MC4 Crimp Tool & Connectors
• Insulated Screwdrivers & Wrenches
• Cable Ties & Cable Management Tools

These tools make installation and troubleshooting safer and more efficient.

Battery Maintenance

Follow your user manual’s maintenance guidelines. Improper care can damage your battery and void your warranty.

Tips:

• Keep batteries charged above 20%
• Avoid extreme temperatures
• Use regularly; calibrate occasionally
• Use the manufacturer’s charger
• Store long-term at ~60% charge
• Monitor for swelling or damage

Backup Power

We recommend having a backup solution such as:

• Extra battery storage
• A generator
• Other off-grid options

This ensures consistent energy even during outages or extended cloudy weather.

Liability Disclaimer

ShopSolar is not responsible for:

• Lost wages
• Electrician or labor fees
• Fuel costs during outages
• Any other indirect costs

By purchasing, you agree to this policy.